Cancellation & Refund Policy

Last updated: 11 November 2026

In short: Pausely is free with ads. Premium removes them: ₹99 a month, renewed by UPI AutoPay or card until you cancel, or ₹499 once for Lifetime. Cancel anytime; Premium stays on until the end of the period you've paid for. If something went wrong with a charge, we'll refund it.

How billing works

Pausely Premium is ₹99 a month, or ₹499 once for Lifetime, or the price shown in the app when you pay. Subscriptions started earlier (including the ₹1 day followed by ₹249 a month, and PayPal subscriptions outside India) keep the price shown when they started.
For the monthly plan, you approve a UPI AutoPay mandate in your UPI app, or pay by debit or credit card; they're charged on each renewal date until you cancel. Lifetime is a single UPI or card payment and never renews.
Card payments are made on Razorpay's secure page; Pausely never sees your card details. Outside India, plans are charged in rupees and your bank converts them.
Payments are processed securely by Razorpay. Your UPI app or bank notifies you at least 24 hours before each AutoPay charge.

How to cancel

You can cancel anytime, in either of these ways:

In Pausely: open Profile → Pausely Premium → Cancel subscription, then confirm.
In PayPal (if you subscribed with PayPal): open Settings → Payments → Manage automatic payments, choose Pausely and cancel.
In your UPI app (if you pay by UPI): find Pausely under AutoPay or mandates (in Google Pay, PhonePe, Paytm or similar) and cancel or revoke it.

After you cancel:

You won't be charged again.
If you've already paid for the current month or year, Premium stays on until it ends.
If you approved the mandate but hadn't been charged yet, the subscription ends straight away and nothing is charged.

Deleting the app or deleting your data does not cancel the mandate by itself, so please cancel first.

Refunds

Payments are generally non-refundable, and we don't refund part of a month or year after you cancel. We will give you a full refund of the affected payment if:

you were charged after you had cancelled;
you were charged twice for the same period or plan; or
you were charged but Premium never turned on, and we can't fix it.

To ask for a refund, email contact@app10x.com within 30 days of the charge, with the mobile number on your account and the UPI transaction reference or the date of the charge. We reply within 2 business days. Approved refunds are sent through Razorpay or PayPal to the account you paid from, and usually arrive within 5 to 7 business days, depending on your bank.

Nothing here limits any refund rights you have under Indian consumer protection law.

Delivery

Pausely Premium is a digital service; nothing is shipped. Premium turns on in the app as soon as your UPI AutoPay mandate is approved, your UPI or card payment goes through, or PayPal confirms your subscription, usually within seconds. If it hasn't turned on within an hour of a successful payment, write to us and we'll sort it out.

Contact

Billing questions: contact@app10x.com. See also our Terms & Conditions.